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Apps not loading on Quest 3
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Arrisha
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Monday - last edited Monday by 
TheAntiSocializer
I have had the app open earlier then tried to open it again. And now will only hear the sound so I walk out of bounds and see the main page that I can either try again our quit for the app. It's happening to all my apps.
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- Meta Quest 3
- apps won't load
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MetaQuestSupport
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Wednesday
Hi again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch, we are always happy to help.
We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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MetaQuestSupport
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Tuesday
Hey there, @Arrisha! We want to make sure that you're able to fully enjoy all of your VR apps, so let's work together to get to the bottom of this! To start, we have some questions:
- Is this happening on the headset by itself or while connected to a PC?
- What update is your device on?
- Were there any changes made to your device before this started happening?
- Which troubleshooting steps have you tried so far, if any? We don't want to ask you to repeat anything if it is not necessary.
We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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romarfrazier
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Tuesday
I just bought a brand new Meta Quest 3. After I setup the headset and downloaded the Apps it worked initially. The headset then updated and when I tried to launch an App, I heard the music but the headset will not launch into virtual reality mode. I factory reset the headset and the problem happened again.
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MetaQuestSupport
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In response to romarfrazier
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Tuesday
After you factory reset the headset, before the problem came back, were you able to launch apps again? The second time that the issue occurred, did it try to apply another update, or did it seem random?
Additionally, please let us know what update your device is currently on with the issue occurring this time. Thanks for working with us on this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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MetaQuestSupport
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Wednesday
Hi again! We're just checking in to see if you still require any assistance with this issue? If so, please do not hesitate to get back in touch, we are always happy to help.
We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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