This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Quest Link goes into error loop after windows update 7/29/24
Go to solution
NT82
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday - last edited Tuesday by 
LaserDisk
Hey team,
Looks like an update to Windows and the Quest Link yesterday has killed my ability to do anything VR.
Headset works in standalone.
Did a Headset update. No change.
Quest Link gives me the red "Meta Quest Link isnt' compatible with this system's hardware. Learn More". Click on the learn more, and my GPU is on the recommended list - so clearly not an issue.
Quest Link tries to repair - but does a full remove/reinstall. Have now done this 4 times for no change.
If it works, Quest Link will open, then close itself - and go into this loop until i disconnect the headset.
Tried to speak to Meta Help last night; got a "Please give me 3-5 minutes to check further on this" and then they closed the chat - so that didn't play out as expected!
Any help, hints, tips would be welcomed!
Solved!Go to Solution.
Labels:
- Labels:
- Meta Quest
- Meta Quest 3
- Oculus Rift S
0Kudos
- All forum topics
- Previous Topic
- Next Topic
1 ACCEPTED SOLUTION
Accepted Solutions
Go to solution
LaserDisk
Meta Quest Support
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday - last edited Thursday
[Not A Solution]-Simply Marking for Visibility
Hello everyone! thank you all for bringing this issue to our attention, Our engineers have been informed and Ii will keep you updated on any developments.
In the meantime, I'd like to kindly request everyone provide the following information as possible from everyone if you could please reply back with the following details:
- What version of windows are you currently running?
- What version is your headset running?
- Are you using Air Link or a Link cable?
- What's the full version number of your PC app? (67.0.0.####### or likewise)
- General > Scroll down to the bottom of the page.
- Is yourPC app on PTC?
- Any potential workarounds?
Update 8/1/24
Hello everyone, thank you all for your patience while this issue is being looked into, our engineers would like to know if anyone has had any success after rolling back their windows update?
The future of home entertainment!
View solution in original post
0Kudos
11 REPLIES 11
Go to solution
Ultralord1969
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
Today I got a mandatory driver update for Windows and now Quest Link is no longer functioning.
Thanks guys!
3Kudos
Go to solution
magicdurk
Honored Guest
In response to Ultralord1969
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
Same here, doesn´t switch from overlay to game anymore.
1Kudo
Go to solution
Ultralord1969
Honored Guest
In response to Ultralord1969
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
So tried to deinstall/reinstall the Meta Quest App for Windows ~10 times now, after a reboot it just crashes and tries to restart again. So that means I can no longer use Quest link and have to stop developing my Unity software development. How is this possible!!!!!
2Kudos
Go to solution
max_potter92
Honored Guest
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday - last edited Tuesday
Hello everyone,
I just spent 3 hours looking for a solution and nothing worked...
I have an oculus quest 2 for 2 years and a lenovo laptop with a Ryzen processor and an 3070 Nvidia GPU.
I use Oculus Air Link to not have a cable.
Everything worked until this afternoon. I wanted to play Pavlov as always and I was told to update my Nvidia drivers. That's what I did and I also updated my Oculus Quest 2.
Since then, I have a major problem. When I am on the virtual desktop and I am launching the game, I see Pavolv in a window. Before, the window extented and then I had the total immersive view of the game but it doesn't work. When I take off my heaset, I can see the game running normaly on the PC.
As I saw on a forum, I went into the Steam VR settings to set Steam VR as OpenXR Runtime.
If I start the game from the desktop, I have the same problem, but if I start the game from Steam VR, I have the immersive view without the window BUT it becomes so laggy that it is impossible to play...
It is the only game I played on Oculus, so if you could help me, I would appreciate it a lot!!
Thanks guys
1Kudo
Go to solution
Hi_its_Emma
Honored Guest
In response to max_potter92
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
Having the exact same issue.
Possible causes:
- Updated Quest 2 to the newer software
- Updated the Quest Link to the newer drivers
Problem:
- Pavlov VR launches in flatscreen, and not in VR
Things I've tried to no avail:
- Reinstalling Pavlov
- Restarting PC and headset multiple times
- Updating any available drivers (AMD GPU had a driver update)
- Factory resetting air bridge
- Starting the game from Steam VR
- Setting Steam VR as Open XR runtime (allows the game to run, with significant performance issues)
If anyone knows of a fix that would be amazing.
0Kudos
Go to solution
elmoyom
Honored Guest
In response to Ultralord1969
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
Same here! App is crashing and restarting in a loop. I've tried repairing the app as well with no success
1Kudo
Go to solution
LaserDisk
Meta Quest Support
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday - last edited Thursday
[Not A Solution]-Simply Marking for Visibility
Hello everyone! thank you all for bringing this issue to our attention, Our engineers have been informed and Ii will keep you updated on any developments.
In the meantime, I'd like to kindly request everyone provide the following information as possible from everyone if you could please reply back with the following details:
- What version of windows are you currently running?
- What version is your headset running?
- Are you using Air Link or a Link cable?
- What's the full version number of your PC app? (67.0.0.####### or likewise)
- General > Scroll down to the bottom of the page.
- Is yourPC app on PTC?
- Any potential workarounds?
Update 8/1/24
Hello everyone, thank you all for your patience while this issue is being looked into, our engineers would like to know if anyone has had any success after rolling back their windows update?
The future of home entertainment!
0Kudos
Go to solution
NT82
Honored Guest
In response to LaserDisk
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
Win10 Home
68.0.0.480.364.627251955
Link cable
Can't connect to app to check - that's the problem
Not on PTC
No workarounds appear to have any effect
0Kudos
Go to solution
Hi_its_Emma
Honored Guest
In response to LaserDisk
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
1. Windows 11 Pro, 10.0.22631
2. Quest software version: 51062550068500150
3. D-Link air bridge
4. PC app version:68.0.0.433.361
5. No
6. 2-ish:
* Revert back to an older version of the software
* Run Steam VR as OpenXR runtime. (Does launch the game, however, it is at a horrible latency and performance)
0Kudos
- «Previous
- 1
- 2
- Next»
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Related Content
- Can’t access horizon or profile in Get Help
- Controller disconnects on its own after update in Off-Topic
- How do I voice official Complaints against specific people not Providing Support Meta Quest in Get Help
- Quest Pro: Menu icon image popping up in-game when frame rate drops in PCVR in Get Help
- V68 - System errors (no keyboard appearance, universal menu does not close and other...) in Get Help
'); $(this).append(divContainer); $(divContainer).fadeIn(); var userId = $(this).attr('href').replace(/.*\/user-id\//gi,''); var windowWidth = $(window).width(); var left = $(this).offset().left; var cardWidth = divContainer.outerWidth(); if ((left + cardWidth) > (windowWidth - 25)) { var adjustment = (left + cardWidth) - (windowWidth + 25) + 50; divContainer.css('left', (-1 * adjustment) + 'px'); } $.ajax({ url: '/plugins/custom/facebook/fboculus/theme-lib.profile-card?tid=2572387772573042456', type: 'post', dataType: 'html', data: {"userId": userId}, beforeSend: function() {}, success: function(data) { $('.info-container', divContainer).append(data); }, error: function() { $('.info-container', divContainer).append('
'); }, complete: function() { $('.spinner', divContainer).remove(); } }); }); $('body').on('click', '.user-profile-card', function(evt) { if (!$(evt.target).hasClass('profile-link')) { evt.preventDefault(); } evt.stopPropagation(); }); }); })(LITHIUM.jQuery);LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lightboxRenderComponent","parameters":{"componentParams":"{\n \"surveyType\" : {\n \"value\" : \"communityexperience\",\n \"class\" : \"java.lang.String\"\n },\n \"surveyId\" : {\n \"value\" : \"3\",\n \"class\" : \"java.lang.Integer\"\n },\n \"triggerSelector\" : {\n \"value\" : \"#valueSurveyLauncher\",\n \"class\" : \"lithium.util.css.CssSelector\"\n }\n}","componentId":"valuesurveys.widget.survey-prompt-dialog"},"trackableEvent":false},"tokenId":"ajax","elementSelector":"#valueSurveyLauncher","action":"lightboxRenderComponent","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.valuesurveylauncher.valuesurveylauncher:lightboxrendercomponent?t:ac=board-id/Support/thread-id/322403","ajaxErrorEventName":"LITHIUM:ajaxError","token":"KDvJPyqBMRVTTusr9eHjzfd9prUPzpZqkcCPDQt2-5Q."});LITHIUM.Dialog.options['-1874673586'] = {"contentContext":"valuesurveys.widget.survey-prompt-dialog","dialogOptions":{"minHeight":399,"draggable":false,"maxHeight":800,"resizable":false,"autoOpen":false,"width":610,"minWidth":610,"dialogClass":"lia-content lia-panel-dialog lia-panel-dialog-modal-simple lia-panel-dialog-modal-valuesurvey","position":["center","center"],"modal":true,"maxWidth":610,"ariaLabel":"Feedback for community"},"contentType":"ajax"};LITHIUM.Dialog({ "closeImageIconURL" : "https://communityforums.atmeta.com/skins/images/D8DF040C362F6AB3CFE4973DB821ED0B/theme_hermes/images/button_dialog_close.svg", "activecastFullscreen" : false, "dialogTitleHeadingLevel" : "2", "dropdownMenuSelector" : ".lia-menu-navigation-wrapper", "accessibility" : true, "triggerSelector" : ".lia-panel-dialog-trigger-event-click", "ajaxEvent" : "LITHIUM:lightboxRenderComponent", "focusOnDialogTriggerWhenClosed" : false, "closeEvent" : "LITHIUM:lightboxCloseEvent", "defaultAriaLabel" : "", "dropdownMenuOpenerSelector" : ".lia-js-menu-opener", "buttonDialogCloseAlt" : "Close", "dialogContentCssClass" : "lia-panel-dialog-content", "triggerEvent" : "click", "dialogKey" : "dialogKey"});LITHIUM.ValueSurveyLauncher({"detectPopUpCSS":".lia-dialog-open","dialogLinkSelector":"#valueSurveyLauncher","launchDelay":184540});LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"});LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://communityforums.atmeta.com/t5/forums/v5/forumtopicpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/Support/thread-id/322403","ajaxErrorEventName":"LITHIUM:ajaxError","token":"0_Z-kPWRUJoTHGUcyJlF12hcMKt-5mXzq0IBG8Hfee8."});LITHIUM.Auth.API_URL = "/t5/util/authcheckpage";LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT";LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive";LITHIUM.Auth.KEEP_ALIVE_TIME = 300000;LITHIUM.Auth.CHECK_SESSION_TOKEN = 'HY5HX4XBf0fQM4U92Qjm2qpHV6JzWOww_jB01viN_vE.';LITHIUM.AjaxSupport.useTickets = false;LITHIUM.Cache.CustomEvent.set([{"elementId":"link_12","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":1718,"selectedLabel":"meta quest","title":"Meta Quest"}},{"elementId":"link_13","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":2069,"selectedLabel":"meta quest 3","title":"Meta Quest 3"}},{"elementId":"link_14","stopTriggerEvent":false,"fireEvent":"LITHIUM:labelSelected","triggerEvent":"click","eventContext":{"uid":89,"selectedLabel":"oculus rift s","title":"Oculus Rift S"}},{"elementId":"link_66","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":2}}},{"elementId":"link_67","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"pageNavigationDirection":"next","page":2}}}]);LITHIUM.Loader.runJsAttached();});// -->
